These terms and conditions ("Terms") govern the provision of dog training, dog walking and home visit services ("Services") by Diamond In The Ruff, referred to as "the Company," “we,” or “us,” to the client, referred to as "the Client," for the Owner's dog(s). 

1. Services Provided

• At Diamond In The Ruff, we provide 1-2-1 dog training sessions tailored to the specific needs of your dog. As well as this, we also offer walk and train packages, dog walking, home visits. Training sessions are conducted in-person at pre-agreed locations or virtually if necessary. Training focuses on behaviour modification, obedience, and other specific skills as requested by the Client. While we strive for positive results, please note that success may vary based on factors such as the dog’s temperament and the owner’s consistency in applying training techniques outside of sessions. All training methods are positive and force free only. Dog walking will take place in a location of the Companies choice unless agreed otherwise. Specification regarding group or solo walks will be agreed prior to carrying out the service. Home visits will take place in the Clients home.

2. Payment, Refunds, Cancellations and Holiday

• Payment: Payment is required in full at the time of booking training or walking packages unless a payment plan has been pre-arranged. For weekly bookings, payment will be required 48 hours prior to the service. Payments can be made via bank transfer or cash. 
• Cancellations: We require at least 48 hours’ notice for cancellations or rescheduling. Cancellations made within this period will receive a full refund. If cancelled less than 48 hours prior to the scheduled session, no refund will be given unless exceptional circumstances apply. 
• Refunds: Refunds are not provided for missed sessions, partial use of packages, late cancellation or lack of progress. Refunds are only offered if sessions are cancelled by the trainer or if there are extenuating circumstances, to be determined on a case-by case basis. 
• Holiday Notice: Diamond In The Ruff will provide a minimum of 2 weeks notice to the client for personal time off.

3. Marketing / Privacy

• We may take photos or videos of your dog during services provided for marketing purposes (e.g., social media, website). Client addresses will not be shared, however dog names may be used. If you do not wish for your dog or yourself to be featured in any promotional material, please inform us in writing before the first session. Your privacy is important to us. We handle your personal information with care and only use it for purposes related to your dog’s training or to communicate about our services.

4. Health and Vaccinations

• All dogs and puppies must be adequately protected from the risk of disease and treated for internal and external parasites. It is the owner’s responsibility to consult their veterinarian to ensure their dog is properly protected. Diamond In The Ruff takes no responsibility for any potential or actual exposure to disease during services provided.
• If you choose not to vaccinate your dog (e.g., using titre testing or homeopathic remedies), this decision is made at your own risk. By booking and agreeing to these terms, you accept full responsibility for your dog’s protection against disease. 
• Please inform us if your dog has been exposed to a contagious illness or is showing signs of being unwell (e.g., vomiting, diarrhoea, coughing). Additionally, if your dog is in season, please notify us to discuss if we need to reschedule the service or make special arrangements if possible. If your dog has allergies, intolerances, or special requirements, it is your responsibility to inform the trainer in advance and provide suitable alternative treats if necessary.

5. Complaints

• We strive for high-quality service and customer satisfaction. If you have any concerns or complaints about the service provided, please contact us in writing within 7 days of the session in question. 
• We will work to address your concerns promptly and to your satisfaction. If a resolution cannot be reached, further steps may be taken, such as mediation.

6. Transport

• The client gives permission for the the Company to transport their pet when required to in a safe vehicle.

7. Unforeseen purchases

• The Client authorises Diamond In The Ruff to act as guardian and take any action they consider suitable for the best welfare of their dog. The Client authorises the pet service provider to utilise an alternative veterinarian in the event that their primary veterinarian is unavailable. 
• The Client agrees to reimburse the Company for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies. The Company accepts no liability for the above and the Client expressly waivers and relinquishes any or all claims against Diamond In The Ruff.

8. Training Specific Terms

Disclaimer: 

• While we use proven training methods, results are not guaranteed. Every dog is unique and responds to training differently. Diamond in the Ruff is not responsible for any behaviour changes that occur outside of the training environment or for any incidents that happen as a result of the client’s actions or inactions. 
• The client is fully responsible for applying the training techniques provided and maintaining the dog’s behaviour after sessions conclude. 

Children: 

• We encourage family participation in training sessions. However, for safety reasons, children under the age of 16 must be supervised by an adult at all times during in person sessions. 
• We accept no responsibility for children during the sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times Please ensure that children understand and respect the trainer’s instructions to avoid accidents or distractions during the session.